Millions of users across the globe were left disconnected on Tuesday after WhatsApp suffered a major outage that disrupted messaging services on both mobile and web platforms.
According to Downdetector, which tracks service disruptions, the first reports emerged shortly around 7pm in Pakistan, with the number of complaints sharply increasing within an hour.
Users from several countries — including the UK, Pakistan, Brazil, Peru, Costa Rica, Italy, and the United States — reported that chats failed to load and messages were not being delivered.
The problem affected both mobile and web versions of the app.
In Pakistan, the outage peaked around 8pm with over a hundred reports of connection failures, while thousands of similar complaints were logged globally.
Downdetector’s data indicated that more than 80% of the reported issues related to WhatsApp Web, suggesting users were unable to connect through browsers, Mirror UK reported.
Meta, the parent company of WhatsApp, has yet to comment on the cause of the disruption or provide a timeline for service restoration.
The platform has over three billion monthly active users worldwide.